Refund Policy
At Vivanta Stays, we value your trust and aim to ensure a transparent and fair experience for all our guests. This Refund Policy outlines the terms and procedures regarding refunds for bookings made through our platform or payment gateways.
This policy works in conjunction with our Cancellation Policy and is designed to clarify how refund requests are evaluated and processed.
1. Refund Eligibility
Refunds may be initiated under the following conditions:
1.1 Guest-Initiated Cancellations
- If a guest cancels a confirmed booking, the refund amount (if applicable) will be determined as per the cancellation slabs outlined in our standard cancellation policy.
- Partial Payments: In cases where only a partial payment or token amount has been made, a flat 20% deduction will be applicable on the total booking amount before issuing a refund, unless otherwise mentioned.
- Last-Minute Cancellations: Bookings canceled within the non-refundable window (e.g., 0–3 days before check-in) will not be eligible for any refund, unless approved under exceptional circumstances.
1.2 Cancellations by Vivanta Stays
•In the rare case of cancellation initiated by Vivanta Stays due to operational or technical reasons (e.g., double booking, power failure, or unavailability), the guest will be offered:
- A 100% refund, or
- A complimentary upgrade or alternative property, subject to guest approval.
- If the alternative offered is not accepted by the guest, the refund will be processed without deductions.
2. Refund Processing Timeline
- Refunds will be initiated within 2 days of request and will be credited to the bank account within 5–7 working days
- The guest will receive an official refund confirmation via email or SMS upon initiation.
3. Deductions & Payment Gateway Charges
- Any transaction fees, convenience fees, or bank charges deducted by payment gateways or third-party platforms are non-refundable.
- In case of partial refunds, only the applicable refundable portion of the transaction will be processed after necessary deductions.
4. No Show, Early Check-Out, and Unused Services
- No-shows (failure to check-in without prior notice) are non-refundable.
- Early departures or voluntary discontinuation of the stay will not be eligible for partial refunds.
- Unused services such as meals or amenities will not be refunded once the stay has commenced.
5. Refunds in Case of Force Majeure
In situations beyond our control (natural disasters, lockdowns, government restrictions, pandemics, etc.), refunds will be handled on a case-by-case basis with possible options including:
- Rescheduling of the stay
- Credit note/voucher for future use
- Partial or full refund, depending on the circumstances and severity of the situation
6. Important Notes
- Guests are encouraged to review both the Cancellation Policy and Refund Policy before confirming any booking.
- Vivanta Stays reserves the right to revise, update, or amend this policy at any time. All changes will be updated on our official website.
7. Contact Information
For all refund-related concerns or inquiries, please reach out to us at:
Email: info@vivantastay.in
Phone: +91-9136210397
Website: www.vivantastay.inIf refund is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
